Effective Date: 28 August 2026
1. Introduction and acceptance of terms
These Terms of Service (the Terms) govern your access to and use of the services provided by Northstar Post Production Ltd, a post-production studio with its principal place of business at Unit 4, The Axis Centre, Cleeve Road, Leatherhead, Surrey KT22 7ND, United Kingdom (referred to in these Terms as Northstar Post Production Ltd, we, us, or our).
By placing an order, signing a quote or proposal, issuing an instruction, delivering materials to us, or otherwise using our services, you agree to be bound by these Terms. If you do not agree, you must not use our services.
Where services are provided under a separate statement of work, quotation, production agreement, or purchase order, those documents will apply in addition to these Terms. If there is any conflict, the order of precedence will be: (1) signed agreement or statement of work, (2) quotation or proposal, and (3) these Terms, unless expressly stated otherwise.
2. Scope of services
Northstar Post Production Ltd provides post-production services, which may include, without limitation:
- Offline and online video editing;
- Colour correction and colour grading;
- Sound design and audio post-production;
- Motion graphics and title sequences;
- Subtitling and captioning;
- Mastering and broadcast delivery.
We may also provide related consulting, technical support, file management, and delivery services as agreed in writing. Any schedules, turnaround times, specifications, deliverables, and acceptance criteria will be set out in the applicable quotation, statement of work, or written correspondence.
Unless expressly agreed in writing, we do not guarantee that services will be suitable for a particular broadcaster, platform, distributor, or third-party technical specification. You remain responsible for confirming any required technical, legal, or editorial standards before commissioning services.
3. User obligations and responsibilities
You agree to:
- Provide accurate, complete, and timely information, source files, scripts, references, artwork, licenses, and instructions required for us to perform the services;
- Ensure that all materials supplied by you are lawful to use and do not infringe any third-party rights, including copyright, moral rights, trade marks, privacy rights, or confidentiality obligations;
- Obtain all necessary permissions, releases, consents, licenses, clearances, and approvals for content supplied by you or requested to be incorporated into the deliverables;
- Review deliverables promptly and notify us of any issues, corrections, or required changes within the timeframe reasonably requested by us;
- Not use our services for unlawful, defamatory, obscene, misleading, infringing, or harmful content;
- Maintain secure backups of all materials supplied to us and any outputs delivered by us;
- Cooperate with us in good faith to avoid delays, rework, and additional costs.
You acknowledge that delays caused by incomplete, inaccurate, late, or defective materials supplied by you may affect delivery timelines and may result in additional charges.
If you provide third-party materials, you represent and warrant that you have the right to provide those materials to us and to authorise us to use them for the purpose of providing the services.
4. Payment terms and conditions
All fees, rates, deposits, milestones, and payment schedules will be set out in the relevant quotation, invoice, or agreement. Unless otherwise agreed in writing:
- Prices are exclusive of applicable taxes, duties, and bank charges;
- We may require a deposit or advance payment before commencing work;
- Invoices are payable within the period stated on the invoice, failing which they are due immediately upon issue;
- We may suspend work, withhold delivery, or delay release of files if any invoice remains unpaid;
- You are responsible for all bank fees, transfer charges, and currency conversion costs;
- Late payments may attract interest and reasonable debt recovery costs to the extent permitted by law.
Any estimates are based on the information available at the time and may be adjusted if project scope, specifications, materials, or delivery requirements change. Additional work, revisions beyond the agreed number, urgent turnaround, reformatting, or changes to the original brief may be charged separately.
Unless otherwise stated, we do not provide refunds for work already completed or for services delivered in accordance with the agreed brief.
5. Cancellation and refund policy
You may cancel a project by providing written notice. Cancellation will take effect once received by us, subject to any obligations already incurred and work already performed.
Where a project is cancelled:
- You must pay for all services performed up to the date of cancellation;
- Any non-refundable deposits or reserved booking fees may be retained by us;
- We may charge for committed third-party costs, licences, archive retrieval, file transfers, and administrative work;
- If work has begun, no refund will be due for completed milestones or partially completed deliverables, except where required by mandatory law.
Refunds, if any, are issued at our discretion where services have not been delivered and where a refund is legally required or expressly agreed in writing. Revisions, change requests, or dissatisfaction with lawful work performed to the agreed brief do not entitle you to a refund.
If we reasonably determine that a project cannot proceed because of your failure to provide necessary materials, instructions, approvals, or payments, we may treat the project as cancelled and invoice for work completed and costs incurred.
6. Liability limitations
To the maximum extent permitted by law, Northstar Post Production Ltd shall not be liable for:
- Loss of profits, loss of revenue, loss of business, loss of opportunity, or anticipated savings;
- Loss or corruption of data, files, or materials provided by you, except where caused by our proven failure to exercise reasonable care and skill;
- Indirect, incidental, special, consequential, or punitive damages;
- Delays or failures caused by inaccurate briefs, late approvals, third-party failures, technical incompatibilities, or force majeure events.
Our total aggregate liability arising out of or in connection with any project, contract, or these Terms shall be limited to the amount paid by you for the specific services giving rise to the claim in the twelve (12) months preceding the event giving rise to liability, except where a greater limitation is prohibited by law.
Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be excluded or limited.
You are responsible for maintaining adequate insurance for your own risks, including production insurance, errors and omissions coverage, and backup of any materials you supply or receive from us.
7. Intellectual property rights
As between the parties, all pre-existing intellectual property rights, including source materials, project files, templates, workflows, software, tools, methods, and know-how owned or developed independently by Northstar Post Production Ltd, remain our property or that of our licensors.
Upon full payment of all amounts due, and unless otherwise agreed in writing, you will receive the rights specifically assigned or licensed to you in the applicable agreement or quotation in respect of the final delivered output created exclusively for your project. Any such transfer or licence will not include our underlying tools, project templates, or working methods.
You retain ownership of the materials you provide to us and grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, edit, adapt, store, transmit, and otherwise process those materials solely for the purpose of providing the services, maintaining records, and exercising our rights under these Terms.
We may use non-confidential elements of completed work, stills, clips, or project summaries for portfolio, showreel, website, award submission, and marketing purposes only where permitted in writing by you or where such use is otherwise lawful and not prohibited by a confidentiality obligation.
You must not remove or alter any copyright notices, metadata, watermarks, or technical identifiers unless expressly authorised by us in writing.
8. Data protection and privacy
Both parties shall comply with applicable data protection laws in relation to personal data processed in connection with the services. Where we process personal data on your behalf, we will do so only for the purpose of performing the services, subject to any separate data processing agreement where required.
You acknowledge that post-production work may involve processing personal data contained in footage, audio, captions, scripts, call sheets, contact lists, or related production materials. You are responsible for ensuring that you have a lawful basis to share any personal data with us and that any required notices, consents, or permissions have been obtained.
We will implement reasonable technical and organisational measures designed to protect information and materials in our control. However, no system is completely secure, and we do not guarantee absolute security of data transmitted to or stored by us.
For more information about how we handle personal data, please contact us using the details in the Contact Information section. If a separate privacy notice is provided, it will supplement these Terms.
9. Force majeure
We shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to power failures, network outages, equipment breakdown, fire, flood, epidemic, pandemic, strike, labour dispute, governmental action, war, terrorism, civil unrest, supplier failure, transport disruption, or severe weather.
Where a force majeure event occurs, our obligations shall be suspended for the duration of the event. We will use reasonable efforts to mitigate the effect of the event and resume performance as soon as reasonably practicable. If a force majeure event continues for a prolonged period, either party may have the right to terminate the affected services on written notice, subject to payment for work performed and costs incurred up to termination.
10. Changes to terms
We may update or revise these Terms from time to time to reflect changes in our services, business practices, legal requirements, or operational needs. Any updated version will be effective from the date stated in the revised document, unless otherwise required by law or expressly agreed otherwise.
Where changes are material, we may notify you by email, website notice, invoice note, or other reasonable means. Your continued use of our services after the effective date of any revised Terms constitutes acceptance of the updated Terms.
11. Applicable law and jurisdiction
These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales, unless mandatory law provides otherwise.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, their subject matter, or formation, subject to any mandatory consumer rights or other non-excludable legal rights that apply.
12. Contact information
If you have any questions about these Terms or need to contact Northstar Post Production Ltd, please use the following details:
- Company: Northstar Post Production Ltd
- Address: Unit 4, The Axis Centre, Cleeve Road, Leatherhead, Surrey KT22 7ND, United Kingdom
- Email: [email protected]
- Phone: +44 1372 864 219
We aim to respond to enquiries within a reasonable time, subject to workload and operating hours.
13. Severability clause
If any provision of these Terms is held by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable. If modification is not possible, the relevant provision shall be severed, and the remaining provisions shall continue in full force and effect.
No failure or delay by us in exercising any right or remedy under these Terms shall operate as a waiver of that right or remedy.
By using the services of Northstar Post Production Ltd, you confirm that you have read, understood, and agreed to these Terms of Service.